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Gold Key Nutrition offers a selection of products that support the health needs of your family, including your pets - naturally! Our products focus on organic supplements for natural weight loss, sports nutrition, vitamins and other vital nutrients, pet nutrition and all-natural skin care.
Tax Policy
You agree that you as buyer and we as shop owner are responsible for determining the amount of sales, use or other taxes that you may owe as a result of your Marketplace purchase. You also agree that as shop owner we are responsible to collect, to report and to remit any sales, use or other taxes as may be required under applicable law. You agree (a) that Rakuten.com has no responsibility to collect, report or remit sales, use or any other applicable taxes in connection with your purchase, and (b) to fully indemnify, defend and hold Rakuten.com harmless from any and all claims, demands, damages, awards, fines, costs, expenses and liability in any way associated with foregoing. Without limiting the generality of the foregoing, Rakuten.com currently automatically charges sales tax with respect to any marketplace products shipped to California.
Shipping Policies We ship fast, usually the same day or the next day, unless specified. We use USPS/FedEx or UPS to ship to the address specified in the Rakuten order. Please do use the tracking number to actively monitor and your package; for items returned back to us by USPS due to address issues, we will proceed to refund the purchase price minus shipping fees. Seller is not responsible for address related issues, as the address is provided by the buyer. Due to the higher risk of missing package claims, we do NOT ship to countries not covered by insurance. Orders from these countries will be canceled. We do not provide return shipping labels or cover the shipment cost in any case, unless we ship the wrong item. All items are brand new directly taken from the manufacture carton. Customs, Duties, and Taxes The recipient of an international shipment may be subject to customs brokerage fees, import duties, and taxes after the shipment reaches the destination country. Additional charges are the responsibility of the recipient because we have no control over these government-imposed charges and cannot determine what they may be. Customs policies vary greatly among countries. Please contact your local customs office for information. To avoid a delay in receiving your order from customs, consider the following: • Provide us with a phone number where you can be reached by customs when your product arrives. This phone number will be listed on the commercial invoice so customs can reach you to clear your order. • Please do not refuse a shipment or ignore requests from carriers regarding duty and/or tax liability charges. Be aware that most carriers will hold a shipment for 5 days after arrival in your country before they return it to the sender. • We do not refund original shipping charges for goods that are refused for delivery at customs. • It is illegal to falsify customs declarations (price paid) or have an item marked as "gift" in order to avoid customs fees. Please do not request any changes to the customs declaration form. Product Warranties Product warranties only cover the item delivered inside the USA. We do not take returns / replacement / warranty claim from buyers outside of the USA.
Order Cancellation Policy Please submit any cancellation via email to sales@goldkeynutrition.com, or call on our business phone at 866-900-6767. Email cancellations must contain the following: First name, last name, order number, and email address. Please provide contact information so that we may contact you if we have questions in regards to canceling your order. Every effort will be made to accommodate the cancellation of your order, providing your order has not been charged and/or shipped out. In the event that a cancellation was submitted (via email or phone), and your order was shipped out after, we will gladly refund the complete balance charged including shipping. However, if the cancellation was documented as received after the order was shipped, we will refund the merchandise total less shipping. We offer a 30-day Money Back Guarantee on every product we offer. Please call customer service at 866-900-6767 or email sales@goldkeynutrition.com, in advance to obtain an RMA number (Return Merchandise Authorization) within 30 days of purchase date. Return merchandise with RMA number to: Gold Key Nutrition Customer Service 6475 Perimeter Drive, Suite 197 Dublin, Ohio 43016 (Print RMA number here)
Information about how to contact us can be found in the Order History for your Rakuten.com Account. You can access your Order History at https://secure.rakuten.com/AC/Account/OrderHistory.aspx. Once you have accessed your Order History, then please locate the specific order that you wish to inquire about.

What to do if Your Order has been Shipped or Delivered
If your order has already shipped, then you can click the 'Contact Shop Owner' link (under the 'Available Actions' header to the right of the order listing) to access a Web form you may use to contact us. Rakuten.com Shopping holds its marketplace shop owners to high standards of quality, so you can expect a response back within one business day after contacting us.

What to do if Your Order is being Processed
If your order has not shipped, then you can click on our name in messaging located under 'Available Actions' to open up an email message with our email address already populated. Rakuten.com Shopping holds its marketplace shop owners to high standards of quality, so you can expect a response back from within one business day after contacting us.

If you do not see the 'Contact Shop Owner' link or if we have not responded after one business day, then please feel free to contact Rakuten.com Shopping at 1-800-800-0800.

© 2014 Gold Key Nutrition, LLC. All Rights Reserved. The products or claims made about specific nutrients or products have not been evaluated by the Food and Drug Administration. Gold Key Nutrition Unlock Your Potential! Shop and Save on Supplements, Weight Loss, Sports Nutrition, All Natural Skin Care and Pet Nutrition.